Iris and Alice are live. No tickets. No hold queues. No screaming "representative" into the void. Activated Insights Training, powered by CareAcademy, has introduced two super agents — Iris and Alice — available 24/7 through chat-based...
New in Activated Insights
The latest new features, improvements, and updates to Activated Insights platform
Compliance training you already have — now way more accesible
Curriculum Discoverability is now live in 22 states. The training was always there. Now admins can find it, understand it, and assign it — without hunting through documentation or submitting a request. Over the last month we’ve expanded...
New Cancer Care Specialized Certification
Targeted cancer care training, designed for non-medical care professionals. Activated Insights Training, powered by CareAcademy, now includes a Cancer Care Specialized Certification, giving organizations a curated, easy-to-assign curriculum to upskill caregivers and...
Florida DOEA-Approved ADRD Training Now Available
State-required Alzheimer's and dementia training, built specifically for Florida assisted living. Activated Insights Training, powered by CareAcademy, now includes Florida Department of Elder Affairs (DOEA)-approved training for Alzheimer's Disease and Related...
More Control Over Engagement Survey Management
Simpler survey administration, with more flexibility built in. Managing employee engagement surveys just got easier. Retain now gives administrators the ability to adjust survey timelines and reset individual survey responses directly within their dashboard, so your...
More Control Over How Training Due Dates Work
Flexible, predictable compliance cycles — configured once, maintained automatically. Managing compliance training timelines just got more precise. Activated Insights Training, powered by CareAcademy, now gives administrators direct control over how org-wide due date...
My News Feed: Location-Based Filtering
See only what’s relevant to the locations you manage. Retain now includes location-based filtering on the My News Feed page. For users who support multiple locations, this makes it much easier to surface the updates, milestones, and performance trends that are...
Curriculum Discoverability Now Live in 16 States
State-aligned training guidance, powered by CareAcademy — including new coverage in Indiana, Georgia, and Arizona. Finding the right training to meet state requirements can be time-consuming and confusing. Curriculum Discoverability brings that guidance directly into...
Washington HCA Certification Training
59 hours of state-approved content, now in one place — powered by CareAcademy. Activated Insights Training now includes 59 hours of Washington State–approved Home Care Aide (HCA) Certification Training content. This content is powered by CareAcademy and was previously...
Retain Surveys Now Support Custom Supplemental Questions
Every organization has workforce priorities that go beyond a standard survey. Supplemental Questions let you extend any Retain survey with custom questions tailored to your specific initiatives, programs, or strategic goals — without disrupting the core survey...
New GUIDE-Aligned Dementia Curriculum Now Live for Direct Care Workers
A new 2.5-hour fast-track dementia training curriculum — built specifically for Direct Care Workers in home-based and community settings — is now live on the Activated Insights Training platform. The curriculum is aligned with the CMS GUIDE Model and combines six...
Expanded Alzheimer’s & Dementia Care Training Now Available
The Activated Insights Training platform now includes additional Alzheimer's and dementia care courses drawn from the Activated Insights library — giving care teams access to a deeper catalog of high-quality, CE-eligible dementia training in one place. ...
57 New Courses. 10 Structured Curricula. Federal Training Alignment, Built In.
Activated Insights Training now includes 57 new interactive courses organized into 10 federally aligned curricula — giving clinical and volunteer teams a centralized, compliance-ready learning path across home health, hospice, and skilled nursing settings. Why...
CareAcademy Expands Russian Language Access: Full Text & Exam Translations Now Available 🇷🇺
CareAcademy is proud to support caregivers in their preferred language. While Russian video subtitles have long been available across several courses, we’ve now expanded support to include fully translated reading content between videos and final exams...
CareAcademy’s Skilled Nursing Facility CMS CoP-Aligned Curriculum
CareAcademy is proud to announce our newest curriculum designed specifically for Skilled Nursing Facilities (SNFs). This content offering is fully aligned with federal CMS Conditions of Participation (CoP) training requirements—helping you meet initial and annual...
CareAcademy’s Self-Serve Video Library
We’re excited to introduce the Self-Serve Video Library, now available to all customers with caregiver and admin dashboards. This powerful resource includes 260+ short, high-impact videos covering everything from dementia care to documenting observations. It’s...
Training That Moves With the Caregiver: Shared Training History
CareAcademy is proud to announce the launch of Shared Training History, a powerful new feature now available to all customers. When caregivers move to a new agency or employer, their verified CareAcademy training records move with them. That means no more starting...
New Class for Skilled Nursing Facility Staff: Compliance & Ethics Training
CareAcademy has launched a new class to support Skilled Nursing Facilities (SNFs) in meeting CMS compliance training requirements for all staff. Compliance and Ethics in Skilled Nursing Facilities is designed to help SNF teams understand how compliance and ethical...
CareAcademy Now Offers CDSS-Approved Administrator CEUs for California RCFE and ARF Facilities
CareAcademy is now offering a new catalog of California Department of Social Services (CDSS)-approved continuing education units (CEUs) for Residential Care Facility for the Elderly (RCFE) and Adult Residential Facility (ARF) administrators. This new content helps...
Quality Assurance and Performance Improvement (QAPI) for Skilled Nursing Facilities
Equip your entire team—clinical and non-clinical—with the knowledge and tools to design, implement, and sustain a CMS-compliant QAPI program that drives better resident care and keeps you survey-ready. Why This Course Matters CMS § 483.95(d) mandates every skilled...
Housekeeping and Resident Engagement Classes for Senior Living!
At CareAcademy, we understand the importance of providing high-quality care in a safe and clean environment for senior living communities. That’s why we’re thrilled to introduce two new classes that focus on housekeeping and resident engagement—two essential areas...
ROAR Classes: Recruitment, Onboarding, and Retention
At CareAcademy, we’re committed to helping you build a strong, loyal workforce. That’s why we’re excited to announce the launch of our new ROAR (Recruitment, Onboarding, and Retention) classes, designed to help you tackle the challenges of attracting, onboarding, and...
People Skills Leadership Classes for Long-Term Care!
At CareAcademy, we’re committed to equipping long-term care staff with the leadership skills they need to foster strong teams and deliver exceptional care. That's why we're excited to announce the release of three new leadership-focused courses, now available in...
New Housekeeping & Dining Staff Classes for Senior Living!
At CareAcademy, we’re dedicated to empowering senior living staff with the essential skills and knowledge they need to create safe, welcoming environments for residents. That’s why we’re excited to announce the release of a comprehensive set of new classes, now...
New People Skills Training for Long-Term Care Providers
We’re excited to introduce CareAcademy’s new People Skills library, featuring six engaging classes focused on key communication and customer service skills. At CareAcademy, we know that strong human connections are the foundation of caregiving, driving better care...
Workplace Violence Awareness and Prevention
We’re excited to announce the release of our latest course, Workplace Violence Awareness and Prevention, now available for CareAcademy users! This class is designed to help learners across all states better understand workplace violence, how to prevent it, and how to...
New and Improved Administrator Dashboard
At CareAcademy, we’re committed to continuously improving our product based on your feedback, and today, we’re excited to introduce an enhanced administrator experience. Starting July 30th, new customers and those on free trials will be the first to experience our...
Washington-Approved HCA Core Basic Training for Caregivers
CareAcademy is launching its Washington-approved HCA Core Basic training for caregivers. The online training solution is now validated by the Washington State Department of Social and Health Services (DSHS). This breakthrough offers a flexible, efficient path for...
Elevating Dining Safety in Senior Living: Introducing New CareAcademy Classes
CareAcademy is excited to announce the launch of two new classes designed specifically for dining service staff in senior living and assisted living communities. These classes, part of our ongoing commitment to enhance the skills and safety of staff in various...
Compliance Update: California Labor Code 6401.9 Workplace Violence Prevention
California's Senate Bill No. 553 implemented a new rule for the state's employers to address the prevention and response to workplace violence. As of September 30, 2023, Section 6401.9 was added to the California Labor Code relating to occupational safety, which...
CareAcademy Launches Hospice Care Curriculum
With a rich history of providing online training solutions trusted by over 2,300 home health care providers nationwide, CareAcademy proudly announces its latest milestone: the launch of its Hospice Care curriculum. At the heart of CareAcademy's mission is the vision...
Meet Nevada’s Cultural Competency Requirements
In the realm of healthcare, effective communication and understanding among diverse populations are crucial elements for successful patient outcomes. Recognizing this vital need, CareAcademy has launched its latest, state-specific class to fulfill Nevada’s cultural...
Enhanced Admin Interface and Streamlined Payments
An enhanced admin interface and streamlined payments are the latest in CareAcademy’s commitment to ongoing improvements in its platform to better serve customer needs. Our organization is excited to announce significant updates to the admin interface and payment...
New Classes – CareAcademy PowerPacks
Level up your direct care workers' skills with CareAcademy PowerPacks, the elite collection of video bundles curated for focused learning. Sharpen skills, ensure consistent care, and boost caregiver confidence. This isn't just a refresher—it's the gold standard in...
New Classes – Nursing Clinical Skills Training
CareAcademy is launching our Nursing Clinical Skills training library, a state-of-the-art, comprehensive video-based eLearning module tailored for every nursing role. The goal of this new innovation is to elevate the expertise of every nursing role on your team,...
New Class – Pennsylvania Direct Care Worker Competency Exam
CareAcademy’s Pennsylvania Direct Care Worker Competency Exam, CAREPADCWEX, will help PA home care agencies streamline initial and annual training for well-qualified direct care workers. The competency exam is made up of 48 questions that assess the care worker's...
Introducing the CareAcademy Spanish Learning Experience
CareAcademy has launched a fully-translated Spanish learning experience for caregivers. Our latest release is designed to be inclusive of the current caregiver population and to encourage more Spanish-speaking individuals to enter the caregiver profession. Engage...
New Class – New York State Law on HIV Testing and Confidentiality
We’re excited to announce the launch of a helpful training resource designed to empower your non-medical direct care workforce - CARE0513NY: New York State Law on HIV Testing and Confidentiality: Supplement. Our new educational material provides high-quality coverage...
New Class – New York Sexual Harassment Prevention
Non-care staff in New York State and New York City now have a training alternative to meet the requirements for sexual harassment prevention training - CareAcademy's Sexual Harassment Prevention: New York State Supplement for Non-Care Staff, CARE106NYNCS. Life just...
New NAB-Approved Classes Added for Administrator CEUs
We're excited to have added more classes to our NAB-approved administrator CEUs! Advance your agency's leadership with more than 40 classes, all of which have approval by the National Association of Long Term Care Administrator Boards (NAB) and have an active,...
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At Activated Insights, we're always working to improve our platform and provide the best possible experience for our users. If you have product feedback or a suggestion for how we can improve our platform, please let us know! Customer insights help guide future product and content plans.