DATE

Jun 3, 2026

AUTHOR

by

Meet Iris and Alice — Premium AI Support, available the moment you need it 

Training

Iris and Alice are live. No tickets. No hold queues. No screaming “representative” into the void. 

Activated Insights Training, powered by CareAcademy, has introduced two super agents — Iris and Alice — available 24/7 through chat-based messaging across both admin and caregiver-facing pages in the application. No wait times. No tickets. Just answers, whenever they’re needed. 

Here’s a scenario you’ve probably lived: it’s 8pm, a caregiver needs their training assignment updated before tomorrow’s shift, and you have no idea where that setting lives. So you open four browser tabs, dig through a help center, skim two articles that don’t quite answer the question, and eventually just figure it out through trial and error. 

That’s the old way. Starting now, you just ask. 

Powered by Your Actual Support Knowledge Base

Not a search engine. Iris and Alice don’t point you to an article and wish you luck. They’re trained on the same knowledge your support team uses — every workflow, every setting, every edge case. 

Context-aware answers. Ask about assigning curricula, setting up compliance tracking, managing multi-location teams, resetting a learner’s password — they know how it all works and how the pieces connect. 

Always on. 11pm on a Sunday before a state audit Monday morning? Still there. No wait, no ticket number, no next business day. 

A Real Conversation Right in the APP

N
You
How do I waive a class for someone who already completed it at another agency?
I
Iris
Go to the learner’s profile, open the Training tab, and find the class in their assigned curriculum. Select the three-dot menu next to it and choose “Waive.” You’ll be prompted to add a reason — that note gets saved to their record.

Anything else about this learner’s training?
N
You
Can I waive it for the whole team at once?
I
Iris
Bulk waiving isn’t available, but you can filter your Team view by class status to move through the list quickly — here’s how to do that…

What’s New 

  • Iris is your admin-side support agent, live across all admin pages including Team, Deactivated Members, Catalog, Insights, Messages, Organization Management, and the Multi-location Dashboard. 
  • Alice supports learners and shared pages, including the Video Library, Registration/Change Password, and Password Set pages. 

Why It Matters 

Support shouldn’t stop when business hours do. With Iris and Alice in place, admins and caregivers alike have access to consistent, on-demand help — right inside the product, exactly when they need it. Whether an admin is configuring training late at night or a caregiver is navigating their first login on a weekend, help is always a click away. 

Who It’s For 

All Training users — whether you’re an admin managing your team or a learner completing training. No action required; Iris and Alice are already live and ready to help. 

Availability 

Available now across all CareAcademy admin and learner pages. Included at no additional cost. 

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At Activated Insights, we're always working to improve our platform and provide the best possible experience for our users. If you have product feedback or a suggestion for how we can improve our platform, please let us know! Customer insights help guide future product and content plans.